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One Source Bill Pay System. FAQ's -- Your Online Questions and Answers

Is there a demo Bill Payment System.?
CLICK HERE

How do I activate One Source Bill Pay System.?
Click on "online banking." Then click on "Pay Bills" and you will automatically activate One Source Bill Pay System. once you agree to the disclosure and terms that appear on your monitor screen after clicking on "Pay Bills." Also, you will receive a letter in the mail following your activation of this service. If you would like to cancel this service, please see "How to cancel this service" section below. You also must have an One Source Federal Credit Union checking account to use One Source Bill Pay System.

How to cancel One Source Bill Pay System. service?
Click on the "Online Banking" button, then click on "Pay Bills" button located at the top of the page. Select "Additional Function" followed by "Stop Bill Service." Stopping Bill Pay service will delete all your merchant information you have entered and will cancel all scheduled payments. If you decide to use the service again a few months later, you will have to setup your merchant payee information again.

Is there a monthly fee to use One Source Bill Pay System.?
There is no fee for Online Resources Bill Pay Service, effective Feburary 1, 2008.

Can I pay bills from my savings account?
No. This service is only available for members with an One Source Federal Credit Union checking account.

Is it safe?
Yes. One Source Federal Credit Union has chosen web browsers that are capable of conducting a secure session with an SSL(Secure Sockets Layer)-enabled web server. This means that data being transmitted between your computer and our server are scrambled. Even if the transmission is tapped, the eavesdropper will not see any meaningful data. When the data finally arrives at our server, the data is then unscrambled.

What if someone has seen my online banking password?
Go to "change password" in online banking immediately and change your password. If you believe someone may have accessed your accounts without your authorization, please contact us immediately at 1-877-314-1576.

How do I log off safely?
To safely log off and ensure that no sees your transactions, select the "Goodbye" button and close your browser window.

Why does my "Connection Expire"?
As a safety measure, the "One Source Bill Pay System." system will automatically log you off after 5 minutes of no activity.

What if I have a general question about One Source Bill Pay System.?
Call our Service Center at 1-877-314-1576.

Merchant Set-up Questions:
How do I initially set up my new Payees/Merchants?
Select "Add a Payee" and enter all information requested. All fields in blue are required fields. If your payee does not assign reference/account #'s, you can simply type in a short message to reference the bill such as "Donation to school". Then select how you want to set up this payee (one time, manual, or automatic payment - see next question below for description). Proceed to the next screen to schedule your payment.

If you do not wish to schedule any payments at this time, then click on the "Finish payee setup without payment info." This will allow you to add the merchant onto your list of payees. Then when you are ready to schedule a payment, simply select the payee from your list and enter the payment amount and due date.

Another option for setting up your payees is to use the search function to see if your payee/merchant is already in our database. If you find a matching merchant (name and address must match exactly), select the merchant and click on "Add a Payee". This option does not require you to enter as much of the merchant information as it is already loaded in the database. However, please note that when using this option, the ref/acct# field will only accept information loaded in the format specified by the merchant.

What's the difference between "one time payment, manual payment or automatic payments?
One time payment would be used if you only plan to make a one time payment to this merchant. The merchant information will not be stored and will not show up in your list of merchants. Manual payment would be used for merchants you plan to pay more than once. The merchant information will be stored in your list of merchants. Each time you want to make a payment to this merchant, you would select the merchant and enter the payment amount and due date, then click "Pay Bills" to make the payment. Automatic Payments are ongoing recurring payments in the same amount and frequency (monthly, bi-weekly, etc...). You set up the payments to be make in the same frequency (weekly, monthly, biweekly, etc.) in the same amount. You designate the start date and the end date of the recurring payments. Each payment will be made automatically for you until the designated end date.

Do I have to set up my payees every time I make a payment?
No, once you've completed the initial set up, One Source Bill Pay System. is very easy to use. Simply select the merchant from your list and enter the payment information to schedule a payment.

Is there a maximum number of merchants I can set up?
Yes, you may set up a maximum of 45 merchants at one time.

Are there any merchants that I cannot pay with this service?
Yes, you cannot pay any governmental agencies including but not limited to taxing authorities, such as federal, state and local taxing agencies, or recipients of court-ordered payments such as alimony or child support. Payments to any organization or individual with an address outside of the US are also excluded.

Why is the merchant address different from the original address I entered?
After the first payment is made, merchants are contacted to find out other payment methods they can accept. Occasionally, we may update the merchant address per the merchant's request. After submitting or entering merchant information, please do not attempt to update it yourself. Doing so may result in our being unable to process your payment request.

Payment Questions:

How are payments made to merchants?
Payments are made either electronically by ACH, which is transmitted 2 business days prior to the due date, or by check, which is mailed 5 business days before the due date. The payment method depends upon the payment method accepted by the merchants.

How many days in advance should I schedule my payments?
As a general rule, you should allow 5 business days before the due date you entered in order for your bills to be paid on time. For example, if your bill is due on the 15th of the month, load your payment on or before the 10th of the month. Remember to only include business days in your calculations. Do not include Saturdays or Sundays. For payments due on a Saturday or Sunday, count back at least 5 business days from the previous Friday. For example, if your payment was due on Saturday, you should schedule your payment by the Monday before the due date.

What is the "due date?"
The date the payment must be received by the payee.

Do I need to contact my merchants to tell them I'm using an online One Source Bill Pay System. service?
No, not at all. Using our online bill payment service will not change the way your payments are credited.

What if I need to pay a bill immediately, or the due date I entered is less then 5 days prior to the due date? Will my bill get paid?
Payments can be sent as soon as the next day as long as the funds are available in your account by 6 am. Keep in mind that you must allow 3-5 business days for U.S. Postal Service to deliver your payments.

What if I enter incorrect merchant information?
It is VERY IMPORTANT that you enter your information accurately. A wrong address may result in a payment not being received by your merchant by the designated due date. Also, a wrong account number could result in the payment being posted to the wrong account.

When must the money be available in my checking account?
As a general rule, funds must be available in your checking account by 6 AM , five (5) business days before the due date.

When is the payment actually sent?
On the same day the funds are deducted from your account

What if the money is not available in my account?
We will attempt a total of five (5) times to make the payment. If funds are still not available in your checking account after the 5th attempt, we will not make the payment.

Can you pay bills from outside the US?
Yes, as long as the merchant and merchant address is within the US. All payments will be made in U.S. dollars.

Is there a maximum dollar amount for each payment?
Yes, the maximum amount per single payment is $9,999.99. For instance, if members want to make a payment of $15,000, they should break the payment up into two separate payments.

How far out can I schedule a payment?
As far as December of next year.

How do I verify if my bill has been paid?
The "Bill Payment" transaction will appear in your checking account with the bill payment name(One Source Bill Pay System.), date and amount paid. Or you can go into "additional functions" in One Source Bill Pay System. and view the history for a specific merchant.

If my bill was paid late, who pays for the late charges?
You will not be responsible for the late charges if:
  • (1) you entered in the correct due date;
  • (2) you allowed the required days before due date;
  • (3) you entered in the correct account information;
  • (4) you entered the correct merchant information.

You will be responsible for any late fees that occur because you have not given us accurate or complete information, because you do not have sufficient available funds in your account by 6:00 a.m. five business days before your payment due date, because you have not instructed us to make the payment on time, or because a check we mailed was lost or misdelivered by the postal service.

Can I cancel a scheduled payment?
To Cancel your One Source Bill Pay account with us, either email us or call our offices and request this service to be cancelled on your account.

Can I pay bills for someone else?
Yes, you can pay a bill for someone else such as your mother, children, etc. as long as you are using the funds in your checking account to pay the bill. Simply input the person's name under "name on account".

What if a merchant says they haven't received my payment? Or, I have question on a specific bill payment?

  • 1. Check to see if the funds were deducted from your account.
  • 2. Check to see if all merchant information you entered is correct.
  • 3. Check to see when payment was sent (same day funds deducted from account) and allow 5 business days from the mail date for the payment to be received by the merchant.

If you have general questions, call 1-877-314-1576, or send us an electronic message in One Source Bill Pay by using the "read/send message" option under "additional functions". To send us a message regarding a specific payment you made, go to "additional functions" in One Source Bill Pay. Select "view history", then select the merchant in question. Click on the payment date on the left that you have a question about and then click on "payment inquiry" at the bottom of that page. This will transmit all of the information we need about the payment in question and allow you to type in a message.

Can I stop payment on One Source Bill Pay?
Generally, no, once the funds have been deducted from your account. Electronic ACH payments cannot be stopped.

I'm currently signed up for Direct Deposit, Payroll Deduction or ACH, does this affect when I should schedule my bills to be paid?
No. Scheduled payroll deposits are posted to your account by 3:00 a.m. Since funds must be available in your checking account by 6 AM , five (5) business days before the due date, this will not affect when you schedule your bills to be paid.



 

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