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One Source Audio Response Teller

El Paso dial: (915) 592-9892 ~ Las Cruces (575) 524-7162 ~
Nation-wide (800) 462-2278
 

The One Source Audio Response Teller is a convenient way for our members to access their account information 24 hours a day. In addition to checking balances, members can transfer money within their accounts and even re-order checks. This service is free of charge to our members.

How To Use it
The One Source Audio Response Teller has two modes that you can use. The Expert Mode is the default mode that requires the use of the service codes on this page. The Menu Mode is the mode that offers you a list of choices and prompts you to choose one by pressing a number. For example, in Menu Mode, the teller may say: "For balance inquiries, press 1, for transfers, press 2. . . ." You can change modes by pressing 80# and then 1#. Then you simply follow the directions, using the account ID’s if needed. If you have problems, call our office at (915) 592-0223 or 1-800-532-0223 outside of El Paso and let us know so we can help.

Expert Mode
Balance Inquiry Menu
10# Share Balance
11# Checking Balance
12# Share List (all shares and clubs)

Transfer Menu
14# Checking to Savings
15# Savings to Checking
16# Savings to Loan
17# Checking to Loan
18# Account to Account

Loan Menu
20# Balance List
21# Loan Payment Inquiry
22# Loan Balance
23# Loan Payoff Amount
24# Loan History
26# Loan Payment History

History Menu
26# Loan Payment History
30# Account History
31# Recent Check Clearance
32# Deposit History
33# Payroll Transactions
34# ATM History
35# Checks cleared by Range
36# Check Inquiry
39# Recent ACH Transactions
Checking Menu
11# Checking Balance
35# Range of Checks Clearing
36# Specific Check Clearing
37# Reorder Checks
38# Copy of Draft

Withdrawal Menu
60# Share Withdrawal by Check
61# Draft Withdrawal by Check
Additional Options

Tax Information
70# IRA Contributions
71# Dividends Earned
72# Interest Paid on Loans

Change Preferences
80# Change Mode (Menu/Expert)
81# Change PIN
82# Change Account Number
83# Change Language (English/Spanish)

Miscellaneous
88# Select from Menu
1 Hours
2 Holiday Closings
3 Current Rates
Share Acount IDs:
00 Prime Share
01-29 Secondary Share

Christmas Club
Vacation Club

Money Market
Flex 2000
30-39 IRA Club
70-89 Share Certificates

IRA Certificates
90-98 Share Drafts

Loan Account IDs:
01-89 Regular Loans
90-98 Overdraft Loans
Goodbye
99# Ends your call

Help
1# Help with the Audio Response

 


 

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